We help organizations tackle three major challenges:
Creating Collaborative Cultures
Minimizing Risk and Increasing Patient Satisfaction
Improving Safety and Clinical Outcomes
Many healthcare organizations operate in a hierarchical, top-down culture that can hinder collaboration and foster conflict. The cross-functional collaboration and communication that are key to ensuring consistent clinical outcomes are undermined by the real or perceived differences in power, status, or influence that are a vestige of historical ways of operating in healthcare. We help providers, administrators and staff see their challenges differently to unleash their ability to better collaborate with and influence others.
Improving Safety and Clinical Outcomes
Minimizing Risk and Increasing Patient Satisfaction
Improving Safety and Clinical Outcomes
Many mistakes happen because individuals lack awareness of the impact of their actions on others within a healthcare system. With the health of patients at stake, and with increased bureaucratic scrutiny and oversight, improving safety and clinical outcomes is critically important. Our work helps overcome the many challenges in implementing process improvement, quality and safety initiatives wrought by hyper-attention to being procedurally correct while missing the opportunity to work as a team better. Research shows that low-functioning teams make far more errors and have worse outcomes than teams that work well together.
Minimizing Risk and Increasing Patient Satisfaction
Minimizing Risk and Increasing Patient Satisfaction
Minimizing Risk and Increasing Patient Satisfaction
Reigniting employee purpose and equipping healthcare professionals with the tools to effectively collaborate and communicate is key to minimizing risk and improving patient access, flow, and satisfaction. The mindset of healthcare professionals toward patients—what researchers have termed “bedside manner” and “patient centricity”—is a critical factor in the perceptions of patients regarding the care they receive. We help healthcare professionals find the outward mindset connection to their patients and customers that invigorates the quality, confidence, and closeness of those relationships.